“Discover how your agency or department can drive higher service and capacity, while also reducing costs and wastes.”

Program Overview

Governments around the world want to deliver better education, better health care, better pensions, and better transportation services. But the funds required to meet such expectations are enormous. The need to get value for money from governments at all levels is therefore under the spotlight as never before. But cost-cutting programs that seek savings of 1 to 3 percent a year will not be enough and in some cases may even weaken the quality of service.

To address the problem, public-sector leaders are looking with growing interest at “lean” techniques long used in private industry. From the repair of military vehicles to the processing of income tax returns, from surgery to urban planning, lean is showing that it can improve public services and transform them for the better.

This intensive course will address all aspects of lean including cultural implementation issues, lean tools, interactive learning exercises, and conclude with a practical hands-on simulation.

Key Takeaways

  1. Drive higher service and capacity, while also reducing costs and wastes.
  2. Enhance your personal skills and supervisory effectiveness
  3. Foster high performance without sacrificing customer satisfaction
  4. Identify and solve problems quickly and effectively

Who Should Attend This Program

  • Professionals and managers with management responsibilities in the public sector including:
  • Operations managers
  • Service or quality managers
  • Business and process managers and professionals
  • Project leaders responsible for designing and implementing change projects

Topics That Will Be Covered

Lean management in the public sector
  • What is lean?
  • Traditional public sector governance versus lean public sector
  • Recognizing the need for change
  • The 5 lenses of lean management in the public sector
The 5 critical steps of lean management
  • Choose where to focus your efforts
  • Strategic analysis of operations
  • Process maps
Set clear goals and define perfection
  • Define scope
  • Align staff with mission, vision and values
  • Assign staff and resources
  • Communication plan
  • Stakeholder analysis
Monitor progress and hold people accountable
  • Management By Objectives (MBO)
  • Key Performance Indicators (KPI)
  • Performance review
  • Leadership
Clear implementation obstacles
  • Change management
  • Celebrate accomplishments
Lean methods for the public sector
  • Process Walk/ Treasure Hunt
  • 5S
  • Visual Controls
  • Standard Work
  • Kaizen
  • A3
  • Value Stream Mapping
  • Six Sigma
Monitoring and Measuring Lean systems in the public sector
  • Lean metrics
  • The 7 wastes
  • Lead time
  • Takt time and cycle time
  • Balanced scorecard
  • Quality
Implementing Lean
  • Putting it all together
  • Lean roadmap for the public sector
  • Implementation plan