Program Overview     Download Brochure

Operational excellence enables an enterprise and its leadership to continuously improve all areas of performance, including decision-making, ongoing investment, profitability, customer services and human resources capabilities. Operationally excellent enterprises possess the processes and structures that give them the visibility, control, tools, and management practices necessary to drive greater operational effectiveness and efficiency.

This Certified Operational Excellence Professional (COEP) program gives delegates the knowledge to use a variety of process improvement tools, methods, and techniques. There is a particular emphasis on process mapping, Lean tools, methods, and techniques, and rigorous problem solving involving all types of problems.

Upon completion of this training course you will recieve your assessment based certificate of completion which has been fully accredited by an official UK government recognized awarding body.

Benefits of an Internationally Accredited Qualification

  • Our accredited courses have been independently assessed to ensure a consistent and high quality
  • Our accreditation provides proof that we comply with industry best practices. 
  • Our accreditation demonstrates that our presenters have vast technical knowledge and experience. 
  • Studies have shown that individuals that attain an internationally accredited qualification are more likely to achieve higher salaries and be promoted over those individuals that are not. 

Key Takeaways

  1. Develop an integrated overview of essential operational excellence concepts and practices.
  2. Apply lean thinking and operational excellence principles correctly.
  3. Learn operational concepts like lead and cycle times, push versus pull systems, supply chain and inventory management, factory physics, and productivity
  4. You will focus on what really matters for your customers.  

Who Should Attend This Program

  •  Professionals and managers with management responsibilities in operations
  • Professionals and managers with management responsibilities in operations
  • Operations managers
  • Service or quality managers
  • Business and process managers and professionals
  • Project leaders responsible for designing and implementing change projects

Course Requirements

Delegates must meet the following criteria to be eligible for certificate of completion:

  1. Attendance – delegates must attend all sessions of the course. Delegates who miss more than two hours of the course sessions will not be eligible to sit for the Certified Operationial Excellence Professional (COEP) Examination.
  2. Successful completion of the course exam– The iIET is a an officially recognized learning center fully accredited by an official UK government recognized awarding body. Upon completion of this training course you will receive your an assessment based certificate of completion which has been fully accredited.

 Topics That Will Be Covered

Aligning Operations to Strategy

  • Corporate Vision and Mission Statements
  • How operations delivers the strategy
  • Cascading objectives

Strategic Operations and Planning

  • What is Strategy?
  • Strategic Project Planning: To plan or not to plan?
  • The triggering event
  • Defining Corporate Strategy and Competitive Advantage
  • Case Study: Starbucks

Implementing Strategy

  • The 5 tips for successful strategy implementation
  • Why strategy fails

The Tools and Techniques for the Strategic Analysis Benchmarking

  • Balanced Scorecard Approach
  • Strategy Mapping
  • SWOT/PEST Analysis
  • Case Study: TNT Strategy Mapping 

Project Management and Operations

  • Definition of a project
  • Why project management
  • Project life cycle
  • Key knowledge areas of project management
  • Case Study: The Trophy Project

Project Planning and Estimating

  • Defining Scope
  • Managing Quality
  • Work breakdown structure
  • Scheduling techniques
  • Budgeting techniques
  • Resource allocation techniques

Stakeholder Management

  • Stakeholder Analysis: Importance vs. Influence
  • Sorting the stakeholders
  • The stakeholders engagement pyramid
  • Stakeholders analysis and communication
  • Group Activity: Identifying Your Stakeholders PMBOK Guideline
  • Case Study: Communication Planning at Kelloggs

Change Management

  • The emotional cycle of change management
  • Kurt Lewin’s Model of change management: The 3 stages of change
  • John Kotter’s 8 Step Change Model
  • Reading: “Leading Change Why Transformation Efforts Fail”

The Lean Process

  • The 5 fundamentals of lean thinking
  • The 3 types of lean process activity
  • The value stream
  • The 7 wastes of the lean system
  • Process mapping
  • Pull systems
  • Time: The Key to Lean
  • Case Study: Portakabin

Capacity Planning

  • Identification of influencers
  • Understanding Trends
  • Impact of Productivity

Supply Chain Management

  • Definition
  • Key Aspects
  • Procurement, price and additional drivers
  • Inventory Management

Operational Measurements

  • Measuring and using KPI’s
  • Measuring and using SLA’s
  • Support of contracts and use for bids
  • Health & Safety
  • Internal Audit and Compliance

Strategic Human Resources

  • Human Resource Strategies for Project Managers
  • The 4 Steps of the Human Resource Planning Process
  • Recruiting talent
  • Outsourcing
  • Global talent management
  • Employer Branding: The 5 Steps to building an effective brand
  • Case Study: Virgin Media


  • Emotional Intelligence
  • Leadership Styles and Traits
  • Hershey-Blanchard Situational Leadership
  • Group Activity: Emotional Intelligence
  • Group Activity: Johari Window Self- Awareness Activity


*Earn Professional Development Units towards maintaining your relevant certification/license.

*Earn (Professional Development Credit) upon successful completion of this program toward SHRM.